Terms & Conditions

The following is a brief summary of our terms and conditions. Please view our complete and detailed terms of service here.

Upon formally engaging, Videre Travel ("we") provides you ("customer/ traveler") with a detailed travel proposal. Once approved, we work with airlines, tour operators, cruise lines, lodging providers, car rental companies, ground operators, destination partners, and other suppliers of travel services (collectively referred to as “suppliers”) to book all approved travel services.

Videre Travel is responsible for arranging and booking the services solely listed on the travel proposal. Upon confirmation of all services, we provide detailed documentation of trip specifics and outline next steps. It is your responsibility to advise Videre Travel within 24 hours of receipt of the detailed travel confirmation of any errors in the confirmation.

A travel insurance quote will accompany most travel confirmations. This cost is never included in the total package price of an itinerary. To protect your investment in your upcoming trip and to protect the health and safety of your family, we strongly recommend purchasing travel insurance for each trip. If you decline to purchase, you acknowledge the risks associated and potential financial implications of traveling without insurance coverage. Should you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. 

It is also your responsibility to ensure that all trip participants have obtained a valid passport, travel visa and health visas if required.


Services &
Responsibilities

Videre Travel charges non-refundable fees for some specific travel planning services including but not limited to:

  • Travel planning and management fee which varies by travel designer and trip
  • Air Desk ticketing fee per person for flights ($150 per person)
  • Cancellation and change fees may apply

All travel proposals are created as a complete itinerary and line-item pricing breakdown will not be provided. In some cases we are able to hold services/ trip components prior to payment, but unless this is advised in writing the services included in a proposal are not confirmed prior to payment of a deposit. Pricing and availability can always change prior to deposit payment.

Typically, a 30% non-refundable deposit is required to confirm a trip, with final payment due 60 days prior to travel. These terms can vary based on destination, time of year, and other terms set by the specific supplier(s).

No tickets or documents for trips will be released to travelers until final payment is received.







Pricing & 
Payments

At the time of booking you will be advised of the cancellation policy of all travel services. Cancellation policies vary and are implemented by the supplier, not Videre Travel. If a cancellation policy has not been provided, you are to assume the booking is non-refundable.

All requests for changes or cancellations must be received in writing and will be reconfirmed in writing along with a written estimate of:

  • The likely time required to implement the change;
  • Any necessary variations to the fees and other charges for the services arising from the change;
  • The likely effect of the change on the services.

Neither party shall be bound by the changes unless mutually agreed upon in writing.

Cancellation or no-show for not having valid passport, travel visa or health visa will incur non-refundable cancellation penalties outlined in the confirmation and may incur additional cancellation or rescheduling fees.





Changes &
Cancellations

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